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How do I give ratings and reviews to sellers?

Give Ratings & Reviews To Seller

Step 1: Access the "My Hires" Section

  1. Log In:
    Log in to your Kosmic.ai account.

  2. Navigate to My Hires:

    • On the left-hand menu, click on Marketplace.
    • Under the Marketplace section, click My Hires to access your list of job engagements.

  3. Overview:
    You will see a list of all your current and past jobs in this section.

Step 2: Navigate to the "Past Hired" Tab

  1. Find the Tabs:
    At the top of the "My Hires" section, you will find various tabs such as All, Active, Invited, and Past Hired.

  2. Click on Past Hired:
    Select the Past Hired tab to filter and view jobs that have been completed.

  3. View Completed Jobs:
    This tab will display all the jobs marked as finished and delivered.

Step 3: Select a Job to Review

  1. Browse Jobs:
    Scroll through the list of completed jobs in the "Past Hired" tab.

  2. Job Details:
    For each job card, you’ll see the following details:

    • Seller’s Profile Picture
    • Seller’s Name and Location
    • Job Title
    • Delivery Date

  3. Select a Job:
    Locate the job you want to review and click on the Rating & Reviews button on the job card.

Step 4: Provide Your Rating and Review

  1. Open the Review Popup:
    A popup window titled Review and Rating will appear.

  2. Rate the Seller:

    • Use the 5-star rating system to rate your experience with the seller.
    • Click on the number of stars (1-5) that best reflects the quality of the seller’s service.

  3. Write a Detailed Review:

    • In the feedback text box, describe your experience with the seller.
    • Include comments about the quality of service, communication, and delivery.

    Example:
    "The seller delivered high-quality work ahead of schedule. Communication was clear, and revisions were handled professionally. Highly recommended!"

Step 5: Submit Your Review

  1. Submit Feedback:

    • Once you have provided a rating and review, click the Submit Review button at the bottom of the popup.

  2. Confirmation:

    • A message will appear saying, "Feedback submitted successfully!"
    • Click OK to close the confirmation message.

Step 6: Rehire Option (Optional)

  1. Rehire a Seller:

    • If you are satisfied with the seller’s work, you can rehire them for a new job.
    • Click the Rehire button on the job card.

  2. Rehire Process:

    • You will be redirected to the job posting page, where you can invite the seller for another job.

Tips for Writing a Good Review

  • Be honest and specific about your experience.
  • Highlight both strengths and areas for improvement, if applicable.
  • Avoid personal comments; focus on the quality of the work and interaction.

Next Steps

Once you’ve provided your feedback, you can:

If you encounter any issues or need assistance, contact support@kosmic.ai for help.