Step 01: Access the Settings Menu
- In the main navigation menu, locate and click on the Settings icon or button.
Step 02: Navigate to Billing & Plans
- In the left sidebar of the Settings page, Click Billing and Plans, Scroll down to Connects option under the Membership Plans section.
Step 03: Open the Buy Connects Option
- In the Membership & Plan section, you’ll see details about:
- Your Current Plan
- Billing Cycle
- Connects Balance
- Click on the Buy Connects button to proceed to the purchase dialog.
Step 04: Select Connect Package
- A Buy Connects dialog box will appear with the following details:
- Your Available Connects: Shows your current balance of connects.
- Select Amount to Buy: Use the dropdown menu to choose from the available connect packages (e.g., "10 for $1.50").
- Pricing Details: Displays the total cost (e.g., "$1.50 + tax").
- New Balance: Indicates the total number of connects you’ll have after the purchase (e.g., 170 connects).
- Expiration Date: Shows when the newly purchased connects will expire (e.g., "August 2, 2025").
- Promo Code (Optional): Enter a promo code in the provided field and click Apply to redeem discounts or offers.
Step 05: Complete the Purchase
- After selecting the desired package and applying any promo codes:
- Click the Buy Connects button to finalize your purchase.
- Alternatively, click the Cancel button to exit the process without making a purchase.
Step 06: Open Buy Credit Option
- In the Billing & Payments section, you will see the details about
- Platform Payments
- Marketplace Payments
- Membership Plans
- Connects
- Credits
- Click on the Buy Credits button to proceed to the purchase dialog.
Step 07: Enter Credit to Buy
- A Buy Credits dialog box will appear with the following details:
- Your Available Credits: Shows your current balance of credits.
- Enter Amount of Credits to Buy: Enter the amount of credits you want to buy in the designated field
- Pricing Details: Displays the total cost (e.g., "$2.40").
- New Balance: Indicates the total number of credits you’ll have after the purchase (e.g., 6200).
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- Promo Code (Optional): Enter a promo code in the provided field and click Apply to redeem discounts or offers.
- Cancel: Click the cancel button to close the credits dialog
- Buy Credits: Click the buy credits button to complete the purchase process,
Tips and Troubleshooting
| Issue | Solution |
|---|---|
| Promo Code Not Applying | Double-check the code for accuracy and ensure it hasn’t expired. |
| Payment Declined | Verify your payment details and try again, or contact support for assistance. |
| Connect Balance Not Updating | Refresh the page or check your internet connection. If the issue persists, contact support. |
Reference Section
For further assistance, contact support@kosmic.ai or visit our Help Center.