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How do I communicate with sellers directly?

Direct Chat With Seller

Step 1: Access the "My Hires" Section

  1. Log In:
    Log in to your Kosmic.ai account.

  2. Navigate to My Hires:

    • From the left-hand Marketplace menu, click on "My Hires".
    • This will take you to the main My Hires page, where you can see all your current jobs and hired sellers.

  • Select a Job:

    • Click on the specific job you want to communicate about (e.g., "Marketing Video Editor").
    • This will open the Job Details page, where you can view the seller’s profile, job title, due date, and other details.

Step 2: Access the Chat Interface

  • Locate the Message Tab:

    • On the Job Details page, you’ll see tabs labeled Job Terms, Review Work, and Message.
    • Click on the "Message" tab to access the chat interface.

  • View Previous Conversations:

    • Inside the chat interface, you can view a list of previous conversations with the seller.
    • Each message displays the following:
      • Sender's Name: Indicates whether the message is from you or the seller.
      • Timestamp: Shows when the message was sent.
      • Message Content: Displays the text of the conversation.

Step 3: Sending a Message to the Seller

  1. Type Your Message:

    • Use the Message Input Box at the bottom of the chat window to type your message.


  2. Add Attachments or Emojis (Optional):

    • Click the Attachment Icon to send documents or images.
    • Use the Emoji Icon to add emojis, making your communication more engaging.

  3. Send the Message:

    • Click the Send Button (represented by a paper plane icon) to send the message.

System Behavior:
The message will appear instantly in the chat window, along with a timestamp indicating when it was sent.

Step 4: Receiving and Viewing Messages

  1. New Message Notifications:

    • When the seller sends a new message, you’ll receive a notification on the platform.

  2. View New Messages:

    • Open the chat to see the new message, which will automatically appear in the chat window.

  3. Access Work Submissions from Chat:

    • If the seller mentions they’ve submitted work, click the "Review Work" button directly from the chat to access the submitted files.

Quick Tips for Effective Communication

Scenario Action
Need to Share Files Use the Attachment Icon to upload documents or media.
Need Clarifications from Seller Use clear, concise language to ask specific questions.
Missing Notifications Check the Message tab for unread conversations.
Work Submission Mentioned in Chat Click Review Work directly from the chat interface for quick access.

Next Steps

After communicating with the seller, here’s what you can do next:

If you have any further questions, visit our Help Center or contact us at support@kosmic.ai.