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Review Work and Request Changes

Review Work and Request Changes

Step 1: Access the Job Details Page

  1. Log In:
    Log in to your Kosmic.ai account.

  2. Navigate to My Hires:

    • Go to the Marketplace section in the left-hand menu.
    • Click on My Hires to access your list of active jobs.

  3. Select the Job:

    • Click on the specific job for which you want to review submitted work.
    • This will open the Job Details Page, displaying job terms, messages, and work submissions.

  4. Go to the Review Work Tab:

    • On the Job Details Page, locate the Review Work tab.
    • Click on it to see all submitted work for this job.

Step 2: Review Submitted Work

  1. View the Submission:

    • Submitted work is displayed as attachments such as videos, images, or documents.
    • Click on the Expand Icon (or play button for videos) to open the submission in a larger view.


  2. Playback and Adjustments for Videos:

    • For video submissions, use the Play Button to watch the video.
    • Adjust Volume Settings as needed.
    • Add time-specific comments by selecting a specific time on the video.

  3. Download Files:

    Use the Download All button to save all submitted attachments for offline review if needed.


  4. Provide Feedback Using Comments:

    • In the Comment Section, you can leave detailed feedback directly on the submitted work.
    • To add a comment:
      • Click on the comment box below the media or document.
      • Type your feedback, use @mentions to tag the seller, add emojis, or attach additional files.
      • Click Send to post your comment.

Step 3: Request Changes to the Work

  1. Initiate a Change Request:

    • If the submitted work doesn’t meet your expectations, click the Request Changes button below the submission.
    • This action will open a Request Changes popup window.

  2. Fill Out the Change Request Form:

    • In the popup window, provide a detailed description of the changes needed.
    • For example: "Please adjust the brightness of the image and replace the video clip at 2:15 with updated footage."
    • Click Submit Request to send the request to the seller.

  3. Confirmation of Change Request:

    • After submitting your request, the seller will be notified, and you will see a confirmation message.
    • The status of the submission will reflect that changes are pending.

  4. Automatic Payment Release Rule:

    • Important: If the work is not reviewed or changes are requested but not addressed within 7 days, the system will automatically release the payment to the seller.
    • This ensures that sellers are not delayed unnecessarily and buyers are encouraged to take prompt action.
    • A countdown timer will display the time left before automatic payment release.

Step 4: Accept the Work (Optional)

  1. Approve the Submission:

    • If the submitted work meets your expectations and no changes are required, click the Accept Work button.
    • This action will approve the submission and notify the seller of your acceptance.

  2. Complete the Process:

    • Approving the submission will mark the job as completed (if it is the final work submission).

     

Quick Tips for Reviewing Work

  1. Provide Clear Feedback: Use specific examples or time markers for videos to help sellers understand your requirements better.
  2. Track Changes: Keep a record of requested changes and compare them with resubmitted work.
  3. Act Promptly: Review and take action on submissions within 7 days to avoid automatic payment releases.

Next Steps

Once the work is reviewed, consider the following:

For further assistance, visit our Help Center or contact us at support@kosmic.ai.