How do I create new channels for communication?

Step 1: Access the Chat Interface

• Go to the Inbox:
  Navigate to the main navigation panel and select the Inbox section.

Step 2: Add a New Channel

• Locate the New Channel Option:
  On the side panel under Channels, click on New Channel.

• Create New Channel:
  • A popup will appear titled Create New Channel.
  • Enter Channel Name: Input the desired name for your channel.
  • Set Visibility:
    • Public: Allows anyone in the workspace to view and join.
    • Private: Restricts access to invited members only.
  • Finalize: Click Create to complete channel creation.

Step 3: Inviting Members to the Channel

• Open the Channel:
  Once the channel is created, you’ll be redirected to its interface.

• Invite Members:
  • Click the Invite button located at the top, next to the member count.
  • Use the search bar in the Invite Members popup to find specific users by their name or email.
  • Select users by checking the box next to their names.
  • Click Add Members to send invites and include them in the channel.

Step 4: Sending Messages and Chatting with Members

• Typing a Message:
  • Use the message input box labeled “Type your reply” to write your message.
  • Attach files (images or documents) by clicking the Attachment Icon.
• Send the Message:
  • Click the Send Button (paper airplane icon) to post your message.

Step 5: Reacting to Messages

• Add an Emoji Reaction:
  • Hover over a message and click the React icon.
  • Choose an emoji from the menu to add your reaction, which will appear below the message.

Step 6: Forwarding Messages

• Select a Message to Forward:
  • Hover over the desired message and choose the Forward option.

• Choose Forwarding Destination:
  • Use the Forward Message popup to search for the recipient or channel.
  • Select the destination and click Forward.

Step 7: Mentioning Users in the Chat

• Tag a User:
  • Type the “@” symbol in the message input box to open a list of channel members.
  • Start typing the user’s name and select it from the filtered list.
  • The mentioned user will receive a notification.

Step 8: Additional Message Actions

• Reply in Thread:
  Click Reply below a message to start or continue a thread.
• Copy Message:
  Use the Copy option to duplicate a message to your clipboard.
• Edit or Delete a Message:
  • Edit: Click Edit Message to modify your message and click Save.
  • Delete: Select Delete Message and confirm the action in the popup to remove your message.

Tips and Troubleshooting

Next Steps

Once you’ve created a channel, explore other Platform Chats features:

• How can I share documents in platform chats?
• How do I access and navigate the chats?
• What settings can I customize for channels?

For further assistance, visit our Help Center or contact support at support@kosmic.ai.